退款政策

USA:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@habit-control.com. Please note that returns will need to be sent to the following address: 16 Banyan Course Run, Ocala FL 34472, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@habit-control.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@habit-control.com.

Worldwide:

We ensure the quality of our products during shipment. However, please note that we do not offer a free 30-day return policy like in the USA. If you receive a defective or malfunctioning item, we offer exchanges or refunds based on video evidence provided by the customer.

Damages and Issues:
Please carefully inspect your order upon delivery. If you notice any defects, damages, or if you received an incorrect item, kindly contact us immediately. 

Exchanges:
If you receive a defective product, we'll facilitate an exchange for the same item. Please initiate the exchange process by contacting us and providing a video demonstrating the issue.

Refunds:
In cases where an exchange is not feasible, we'll proceed with issuing a refund based on the video evidence provided. Once we've assessed the video, we'll notify you of the refund status. If approved, the refund will be processed through your original payment method within 10 business days. Please note that the refund processing time may vary depending on your bank or credit card company.

Contact Us:
For any concerns or inquiries regarding defective items, please reach out to us at info@habit-control.com.